UX + AI: The Experience Layer
Designing for trust when the interface is intelligent. I’ve been applying Nielsen heuristic audits for years. Visibility of system status, match between system and real world, error prevention — my audit checklist has help my redesigns survive. Then AI showed up in the products I was auditing. They matter more than ever. But they were written for…
What Volunteering at Award Ceremonies Taught Me About Product Work
Six months of logistics, trophies, and name tags — and why it made me better at design and product management. In March 2026, I joined JCI Victoria as a volunteer. I didn’t join with a grand plan. I joined because I wanted to do something useful with my time, meet people outside my usual circle, and honestly — because…
Mapping Journeys That Don’t Exist Yet: How I Use AI to Predict Pain Points Before We Build
Journey mapping used to be a design deliverable. With AI, it’s becoming a product strategy tool. In my last piece, I wrote about AI and design thinking as a philosophy: AI can help us move faster through ambiguity, but it cannot decide what matters. This article is about what happens when that philosophy meets product…
Post‑Its, Prompts, and Product Decisions: AI in Design Thinking
AI didn’t replace my design process. It changed where the thinking happens. I remember a time when every design thinking sessions ended the same way: someone taking photos of the wall before we peeled the sticky notes off. User quotes in one colour. Pain points in another. Random observations that seemed irrelevant until someone connected them…
Just AI It
Everyone wants an AI Product. Few stop to ask what it means to design one – and why the answer is older than the technology. Design used to be simpler to explain. In the 90s, designers made things look good — posters, brochures, packaging, and eventually the first websites. The job was pixels. Then the web grew…
Why Start Auditing Instead of Sending Case Studies
What happens when you answer “Can you show us sample projects?” with “Can we look at your website instead?” In my last article, I wrote about a question that has quietly shaped my whole career: “What is the real goal here?” I talked about how asking it turned me from a designer executing briefs into…
Building a News Aggregator That Actually Reads the News: The Making of Dayline Observer
A product case study on scraping sources, designing for content consumption, and building a platform that turns official data into readable intelligence. The News Aggregation Problem Nobody Talks About Every morning in Hong Kong, I’d check for weather warnings, see if there are any school announcements. Look for air quality readings. Then flip between apps for…
The Blurring Lines of Product Design: What Happens When Your Role Expands Beyond the Screen
From pixels to proposals. How running my own product company changed the way I see design, stakeholders, and the future of our field. A few years ago, I wrote about what it was like joining a startup as a solo UX/UI designer. I talked about wearing many hats, fighting for UX buy-in, and learning to let…
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