Key Takeaways from Remote Usability Testing
Planned and facilitated usability testing, with qualitative data synthesis for a financial institution.
User Research for Top Task Identification for PayMe
FEBRUARY 2019 | Protected Project
Prepared user research material for top task identification method, based on user task priorities of PayMe for Business users.
User Feedback Analysis with Customer Journey Mapping for PayMe
JANUARY 2019 | Protected Project
Kick-started a process to categorize common user feedback, which were used to determine quick wins and long-term improvement points via customer journey mapping sessions.
Mobile App Design • Design System • Website Design • Prototype • MockUps •
Usability Testings • Customer Journey Mapping • Information Architecture
Illustrations • Visual Design • Social Media Design • Logo • Business Card